Welcome to the sutcliffeplaydirect.co.uk terms and conditions for use. The terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions, please contact our customer services department before placing an order. You can contact us using the `Contact Us` link.

Sutcliffe Play Ltd (Company No. 435546) trading as sutcliffeplaydirect.co.uk registered in England and Wales.

  1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and inform us immediately of any change to the information that you provided when registering.

sutcliffeplaydirect.co.uk reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel and order, it will be without charge to you.

  1. Privacy

Please review our Privacy Policy, which governs your visit to sutcliffeplaydirect.co.uk to understand our practices.

Privacy Policy

In accordance with the Data Protection Act 1998, Sutcliffe Play takes the privacy of all its customers very highly.

The information we collect will not be released to any third parties and will only be used to fulfil your order and create a more personalised shopping experience.

The information that you provide about yourself when placing an order with us will only be used to complete your order and will not be shown to any outside parties.

  1. Access to sutcliffeplaydirect.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However due to the nature of the Internet, this cannot be guaranteed. Also your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

  1. Licence for website access

sutcliffeplaydirect.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of sutcliffeplaydirect.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark logo, or other proprietary information (including images, text, page layout, or form) of sutcliffeplaydirect.co.uk and its affiliates without the express written consent. You may not use any meta tags or any other `hidden text` utilising sutcliffeplaydirect.co.uk or its affiliates names or trademarks without the express written consent of sutcliffeplaydirect.co.uk. Any unauthorised use terminates the permission or license granted by sutcliffeplaydirect.co.uk

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of sutcliffeplaydirect.co.uk as long as the link does not portray sutcliffeplaydirect.co.uk, its affiliates, or their products or service in a false, misleading, derogatory, or otherwise offensive matter. You may not use any sutcliffeplaydirect.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

  1. Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in anyway.

You must not use the website for any of the following:

For fraudulent purposes, or in connection with criminal offence or other unlawful activity.

To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailing or any spam, to cause annoyance, inconvenience or needless anxiety.

  1. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of sutcliffeplaydirect.co.uk, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of sutcliffeplaydirect.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of sutcliffeplaydirect.co.uk, our affiliates or our software suppliers and protected by United Kingdom and international copyright laws.

  1. Copyright claims

sutcliffeplaydirect.co.uk and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

  1. Trademarks

sutcliffeplaydirect.co.uk and other marks indicated on our website are trademarks or registered trademarks of Sutcliffe Play Ltd t/a sutcliffeplaydirect.co.uk, in the European Union and/or other jurisdictions. sutcliffeplaydirect.co.uk graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of sutcliffeplaydirect.co.uk trademarks and trade dress may not be used in connection with any product or service that is not sutcliffeplaydirect.co.uk , in any manner that is likely to cause confusion among customers, or any manner that disparages or discredits sutcliffeplaydirect.co.uk. All other trademarks not owned by sutcliffeplaydirect.co.uk that appear on this website are the property of their respective owners, who or may not be affiliated with, connected to, or sponsored by sutcliffeplaydirect.co.uk

  1. Our Contract

When you place an order to purchase a product from sutcliffeplaydirect.co.uk we will send you email confirming receipt of your order and containing the details of your order.

  1. Returns Policy

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, sutcliffeplaydirect.co.uk does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

In the unlikely event that you are unhappy with your goods purchased from our website, you may return your goods to us in their original condition within 28 days and we will provide you with a full refund. Use the “Contact Us” section of the website to arrange.

Any Special Offer and Made to Order items are non-refundable/non-returnable.

  1. Prices

All the items displayed on our website exclude VAT and all prices are shown in pounds sterling.

  1. Opening Hours

We are open from Monday – Friday 9am-4pm

  1. Delivery

Orders placed through sutcliffeplaydirect.co.uk are limited to delivery within the UK.

All orders are tracked.

Delivery charges are as follows: 10% of goods value up to £2,500. 7.5% of goods value between £2,501 & £5,000. 4% of goods value over £5,000. Carriage is calculated on the list price and subject to a minimum order value of £15.

Lead time is typically from stock within 5 working days. However when items are out of stock you will be contacted via email notifying of the estimated delivery date.

    14. Collection

If you would like to collect you order from Sutcliffe Play then click on the relevant button when you get to the delivery section of your basket.

You will be notified by email when your items are ready for collection.

    15. Products

Sutcliffe Play reserves the right to change our product specifications and prices at any time.

Made to order products are non-refundable/non-returnable.

    16. Payment

Sutcliffe Play accept all major credit / debit cards and PayPal.

    17. Enquiries

If you have any enquiries about your order or delivery then feel free to contact us on +44 (0)1977 653200 and a member of our team will be happy to help.

    18. Complaints

At Sutcliffe Play we strive to make your shopping experience as easy and enjoyable as possible. If for any reason you are not happy with any aspect of our service feel free to contact us on +44 (0)1977 653200. We welcome your feedback whether it negative or positive. Your feedback is important to us, so we can provide our customers with the best service possible.